How we pack
Glazed pieces are corner-protected, face-taped, wrapped and double-boxed with a void fill layer between the inner and outer cartons. Unframed photographs travel flat between rigid boards in a stiffened mailer.
Delivery and cover
UK delivery is a flat £25 to mainland addresses, tracked and signed for.
What to do on arrival
Inspect the outer carton before signing. If there is visible damage, sign as damaged and photograph the packaging before opening. Report any transit damage to us within 48 hours with those photographs and we will resolve it.
Click & Collect
Collection from 87 Princes Street, Southend-on-Sea is free and removes transit risk altogether. Order online, choose collection, and we will confirm when the piece is ready.
Need a straight answer on a specific piece?
Send photographs and we'll give you an honest opinion — whether you're buying, selling or simply curious. You can also visit us at 87 Princes Street, Southend-on-Sea, Tuesday to Saturday, 10am–4pm.